FAQs

Getting Started

A: You can browse our Gallery for inspiration or bring your own design idea. When placing your order, simply leave a note under Personalized Engraving with the design you’d like. You can also reach out to us through the Contact page to discuss customization options in more detail.

A: Yes! You can send us your design, logo, or text, and we’ll engrave it to your specifications. We will always do our best to meet your requirements, and if something isn’t possible, we’ll let you know right away.


A: Select the product you’d like, add your personalization details in the engraving notes, and proceed to checkout. If you have special requests or would like to confirm details, please feel free to contact us directly before placing your order.


A: Large or event orders (e.g., weddings, conferences, corporate gifts) require extra production time. Turnaround depends on the quantity, material, and design complexity. Please message us before ordering with your event date, quantity, and any personalization details. We’ll confirm a realistic timeline, shipping options, and whether a rush service is possible.

Shipping

A: Yes, we offer worldwide shipping to most countries. Enter your shipping address at checkout, and the available shipping options will appear automatically. If no option shows, we don’t currently ship to that destination. You can also contact us, and we’ll confirm availability or suggest alternatives.



A: Shipping rates are calculated at checkout based on your address, package weight, and carrier options. You’ll see the exact cost before you pay.

A: International orders may be subject to customs, duties, or taxes set by your country. These charges aren’t included at checkout and are the customer’s responsibility upon delivery.

Payment

A: We accept major credit/debit cards and PayPal through Shopify’s secure checkout.

A: Our store currency is CAD. Customers may see prices in their local currency, but the final charge will be in the currency shown at checkout based on your location and our available Markets.

A: Yes. Your order confirmation email serves as a receipt. If you need a formal invoice with business details, reply to the confirmation and we’ll provide one.

A: For eligible, non-custom items, refunds are issued to the original payment method once the return is approved and received. Banks typically take 5–10 business days to post the credit.

Returns

A: We accept returns on non-customized items within 14 days of delivery.

A: Please contact us within 7 days of receiving your order. We’ll make it right with a replacement or refund if applicable.

A: Orders can be cancelled within 24 hours of purchase or as long as we haven’t started the engraving process. Once personalization has begun, the order can no longer be cancelled or refunded.

Still need help? Send us a note.

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